Junior Executive – Customer Service Air Freight

Junior Executive – Customer Service Air Freight
KLIA Cargo Complex - Kuala Lumpur International Airport, Malaysia
Customer Solutions
Full Time

Junior Executive – Customer Service Air FreightJunior Executive – Customer Service Air Freight

(Work location:  KLIA Cargo Complex - Kuala Lumpur International Airport, Malaysia)

Job Role: Responsible for coordinating the shipments with customers effectively and efficiently, processing and executing Air Freight Export / Import Documentation and Billing.

Key Responsibilities:

  • Receive, review, and process Air Export / Import transactions complying with SOP.
  • Coordinate with shippers for timely cargo and document submission for Exports.
  • Coordinate with consignees for delivery of Import cargo.
  • Accurate and timely data submission to the operating system.
  • Prepare and execute documents. (Airway Bills, Manifest, Billing Invoices, EDI data, etc)
  • Track & Trace cargo to manage on-time departure/delivery and enter milestone data into the operating system.
  • Maintaining Daily Status Reports to monitor and manage exceptions (if any).
  • Understand the department process flow, Monitor, and Improve efficiency.
  • Work with the team to understand and comply with SOP and ensure to meet KPI/SLA to maintain a high level of customer service.
  • Take additional responsibilities/tasks when required by the organization.

Requirements :

  • Energetic, Self-motivated, Positive Attitude, Organized.
  • Candidate must possess at least Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Logistic/Transportation or equivalent.
  • Required language(s): Bahasa Malaysia, Fluent in English
  • At least 2-3 Year(s) of working experience in the related field is required for this position.
  • Required Skill(s): CargowiseOne, Computer Literate, Good Interpersonal Skills, Ability to Multi-Task
  • Preferably serving currently as Junior Executive / Executive specialized in Freight Forwarding/Logistics Industry.

Reporting to: Manager – Air Freight

Applicants should send their resumes to <careers-mys@efl.global>. Please mention the position applied for in the subject of the e-mail.